REFUND POLICY
Last updated: 14 September 2026
This Refund Policy forms part of the B-World Terms of Use. B-World is provided by Denha Nexus s.r.o., registration number 56690819, Pekná cesta 2459/19, 831 52 Bratislava, Slovakia.
1. Scope
This Policy applies to paid B-World subscriptions and digital services. Refund eligibility depends on the type of purchase, the platform through which the purchase was made, the circumstances of the request and applicable law.
2. Direct B-World purchases
For an eligible first subscription purchased directly from B-World, an eligible consumer may request cancellation and a refund within 14 calendar days from the initial purchase date, subject to this Policy and any mandatory rights under applicable law.
This 14-day period applies to the first eligible subscription purchase unless the checkout terms or mandatory law provide a more favorable right.
3. Requests after the 14-day period
After the applicable 14-day period, subscription fees already paid are generally non-refundable unless a refund is required by applicable law, expressly provided by the purchase terms, or approved by B-World because of an exceptional verified circumstance.
Cancelling a recurring subscription after the refund period normally prevents future renewal but does not refund the current paid billing period.
4. How to request a refund for a direct purchase
Send a request to support@b-world.io from the email address associated with your B-World account. Include enough information to identify the purchase, such as your name, account email, purchase date, plan and transaction or payment reference if available.
We may request additional information reasonably necessary to verify the account, purchase and eligibility for a refund.
5. App Store and Google Play purchases
Purchases made through Apple App Store or Google Play may be subject to the billing, cancellation and refund procedures of the relevant platform. Where the store controls the transaction, you may need to submit the refund request directly to the store.
B-World cannot guarantee or override a refund decision made by Apple, Google or another independent platform.
6. Refund method and timing
If a direct B-World refund is approved, it will normally be returned to the original payment method where technically possible. Processing time depends on the payment provider and financial institution.
We aim to initiate an approved refund without undue delay. The time at which funds appear in your account may be outside B-World’s control.
7. Duplicate, unauthorized or incorrect charges
If you believe that you were charged twice, charged an incorrect amount or charged without authorization, contact support@b-world.io promptly. We will investigate the transaction and may ask for information needed to identify it.
If you believe your payment method or account has been compromised, you should also contact the relevant payment provider or financial institution and secure your B-World account.
8. Abuse and fraud
We may reject a refund request where we reasonably determine that the request is fraudulent, abusive, based on materially false information or relates to conduct that violates the Terms, unless applicable law requires otherwise.
Nothing in this section restricts a lawful right to dispute an unauthorized payment with a bank, payment provider or competent authority.
9. Service interruption
Temporary interruption, maintenance, exchange outage, third-party API failure or market conditions do not automatically create a refund right. Where a material B-World service failure substantially prevents access to paid functionality for an extended period, we may consider an appropriate remedy in accordance with applicable law and the circumstances.
10. Mandatory consumer rights
Nothing in this Policy excludes, limits or waives rights that cannot lawfully be excluded or waived. If mandatory consumer law gives you a more favorable cancellation or refund right, that law prevails.
11. Contact
Refund and billing requests: support@b-world.io
Denha Nexus s.r.o.
Pekná cesta 2459/19, 831 52 Bratislava, Slovakia
Registration number: 56690819